Shipping Policy

Processing times:

• Canada: Currently, we can provide case-by-case shipping quotes to the following provinces: Yukon, Nunavut, and Northwest Territories. Please send an email to info@luxebco.com 
• USA: Currently, we can provide custom shipping quotes to the following States: Hawaii and Alaska. Please send an email to info@luxebco.com
• We can ship to Guam, Puerto Rico, the U.S. Virgin Islands if you have a freight forwarder in the US

• Most of our items will take 3 -7 business days to process before shipment.

• If you require anything sooner, please email us directly at info@luxebco.com. We can upgrade your shipping options and let you know if your desired items can ship immediately. Please note that some things are made to order.

• For orders placed on special sale days or holidays such as Black Friday, please expect a few more days to process before the order is shipped.

• Anything on our website indicated as a Pre-Order will take 6+ weeks to process before shipment. A few pieces may take longer, please read over the listing for each pre-order item details. Please make sure you revise this before purchasing, as we only allow cancellations within 2 business days.

• If you are in the USA, Tariffs on Chinese-made goods are in effect

Where are you located?

• Our main office is in Leduc, Alberta, Canada, and we ship all of our orders from this location.

Can you upgrade shipping?

• We can review other options if you wish to upgrade the shipping method. Please reach out to our care team at info@luxebco.com 

Pre-Order & Ready-to-Ship Orders

• Please note orders containing pre-order and ready-ship items will ship altogether when all items are available if you would like to have your split to reach out to our care at info@luxebco.com, as additional fees may apply.

Furniture Shipping 

Furniture does not qualify for free shipping 

Furniture Canada $345-$545 Flat Rate Shipping

Furniture United States $345 Flat Rate Shipping

Canadian orders will ship from our warehouse in Alberta.

Please be advised that Luxe B Co. is not responsible for any duties or taxes assessed by Customs.

Which shipping carrier do you use?

• We ship Canadian orders via FedEx, ICS, UPS, Purolator and Canpar.

• We ship USA orders via DHL, UPS and FedEx 

How can I communicate delivery instructions?

• All of our shipping carriers can add delivery instructions for a package.

Do you ship to P.O boxes?

• We do not ship to P.O boxes.

Will my items need to clear customs?

• Our Canadian orders placed on our Canadian website are in Canadian dollars. Canadian orders will not pay any duty or customs fees.

• Our American orders are processed in our Canadian warehouse. All orders can be subject to custom fees. Please email us. We are happy to provide insight into any of our products.

What is the shipping cost?

 $12.95 Shipping on orders under $150

           Free Shipping over $150

           Free Shipping Excludes Furniture

            Shipping is calculated before checking out.

• The shipping fee is non-refundable once the order has been shipped out, even if you had free shipping when the order was placed.

• Refused packages are subject to a 20% restocking fee.

Installment payment services: 

We are excited to offer Sezzel, Afterpay & Affirm for our customers. Here is some information for those who are interested in using this service:

Luxe B Co. does not accept returns or exchanges on our items. Once the order has been processed, we can not accept a refund or exchange.

If you do believe there is a fault or concern with your after-pay purchase, you will need to contact:

Afterpay: https://help.afterpay.com/hc/en-ca

• Once the order has been placed online, please allow 2-3 business days for Luxe B Co. to confirm with Paybright & afterpay that the order has been processed and can be shipped out. We appreciate your patience while the order is processing.

Please contact our Luxe B care team at info@luxebco.com with any questions or concerns.