Shipping Policy

Processing times:

• Ships within Canada & USA
• We can ship to Guam, Puerto Rico, and the U.S. Virgin Islands if you have a freight forwarder in the U.S

• Most of our items will take 3 -7 business days to process before shipment.

• If you require anything sooner, please email us directly at info@luxebco.com. We can upgrade your shipping options and let you know if your desired items are available for immediate shipping. Please note that some things are made to order.

• For orders placed on special sale days or holidays, such as Black Friday, please allow an additional processing time of a few days before your order is shipped.

• Any item on our website marked as a Pre-Order will take 6 weeks or more to process before shipment. A few pieces may take longer to ship; please review the listing for each pre-order item for details. Please ensure you review this before purchasing, as we only allow cancellations within two business days.

• If you are in the USA, Tariffs are in effect.

Where are you located?

• Our main office is in Leduc, Alberta, Canada, and we ship a large portion of all of our orders from this location and from our new Grogeria Warehouse for our USA customers (Oct. 2025)

Can you upgrade shipping?

• We can review other options if you wish to upgrade the shipping method. Please reach out to our care team at info@luxebco.com 

Pre-Order & Ready-to-Ship Orders

• Please note orders containing pre-order and ready-ship items will ship altogether when all items are available if you would like to have your split to reach out to our care at info@luxebco.com, as additional fees may apply.

Furniture Shipping 

Furniture does not qualify for free shipping 

Furniture Canada $345-$545 Flat Rate Shipping

Furniture United States $345 Flat Rate Shipping

Canadian orders will ship from our warehouse in Alberta.

Please be advised that Luxe B Co. is not responsible for any duties or taxes assessed by Customs.

Which shipping carrier do you use?

• We ship Canadian orders via FedEx, ICS, UPS, Purolator and Canpar.

• We ship USA orders via DHL, UPS and FedEx 

How can I communicate delivery instructions?

• All of our shipping carriers can add delivery instructions for a package.

Do you ship to P.O boxes?

• We do not ship to P.O boxes.

Will my items need to clear customs?

• Our Canadian orders placed on our Canadian website are in Canadian dollars. Canadian orders will not pay any duty or customs fees.

• Our American orders are processed in our Canadian warehouse. All orders can be subject to custom fees. Please email us. We are happy to provide insight into any of our products.

What is the shipping cost?

 $12.95 Shipping on orders under $150

           Free Shipping over $150

           Free Shipping Excludes Furniture

            Shipping is calculated before checking out.

• The shipping fee is non-refundable once the order has been shipped out, even if you had free shipping when the order was placed.

• Refused packages are subject to a 20% restocking fee.

Installment payment services: 

We are excited to offer Sezzel, Afterpay & Affirm for our customers. Here is some information for those who are interested in using this service:

Luxe B Co. does not accept returns or exchanges on our items. Once the order has been processed, we can not accept a refund or exchange.

If you do believe there is a fault or concern with your after-pay purchase, you will need to contact:

Afterpay: https://help.afterpay.com/hc/en-ca

• Once the order has been placed online, please allow 2-3 business days for Luxe B Co. to confirm with Paybright & afterpay that the order has been processed and can be shipped out. We appreciate your patience while the order is processing.

Please contact our Luxe B care team at info@luxebco.com with any questions or concerns.